Sheet B-01 · Support
Client
help
For current clients and anyone who received code from us. Tell us what broke — we reply within working hours.
Fault tree
F-1The app does not sync data
Check whether items are waiting in the operation queue (the “Sync status” screen if we designed one). Collect time, device ID and build version. Do not reinstall — it deletes the local queue.
F-2App rejected by App Store / Google Play
Send the full review text and the build number. Common causes: data declarations mismatch, no in-app account deletion, unusable review account.
F-35xx error on the website or API
Give the URL, time (with timezone) and any request ID from the response. A browser console screenshot speeds things up a lot.
F-4You need a change or a new feature
That is not an incident — use the enquiry form on the contact page and we will estimate it separately.
F-5How we triage requests
Critical — service down for everyone; High — key feature broken; Normal — questions, cosmetics, changes. Specific response times are defined in your contract.